At Zoomstep, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.
You may cancel your order at any time before it has been prepared for shipment. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Certain items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. You are responsible for return shipping costs unless the return is due to our error.
Upon receipt and inspection of your returned item, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return results from our error. For items purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you've completed these steps and still haven't received your refund, please contact us immediately. We will investigate the matter and work with the payment processor to resolve any issues.
In cases where a refund is processed but not received, we may require you to provide bank statements or other documentation to assist with our investigation. We appreciate your patience and cooperation in these rare instances.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Zoomstep
Address: 2701 White Oak Drive, Independence, Missouri
E-Mail: [email protected]
Phone: +1816-678-7541
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
